Understanding Your Insurance Claim Process

Dealing with an insurance claim after an accident can be stressful, especially when your European vehicle needs specialist repairs. Here's what you need to know to navigate the process smoothly.

Step 1: Report the Incident

Contact your insurance provider as soon as possible after an incident. Take photos of the damage and get a police report if applicable. The sooner you report, the faster the process moves.

Step 2: Choose Your Repairer

In New Zealand, you have the right to choose your own repairer. For European vehicles, this is critical — a specialist repairer ensures your vehicle is restored to manufacturer specifications, not just patched up to look right.

Step 3: The Assessment

Your insurer will arrange an assessment of the damage. At Eurotech, we work directly with all major insurers and can manage this process for you. We'll provide a detailed quote based on manufacturer repair methods.

Working with Eurotech

We handle insurance repairs for all major NZ insurers. Our factory authorizations mean your insurer can be confident the repair meets manufacturer standards, which often speeds up the approval process.