Question 1

What do I do if I have an accident?

Accepted Answer

First, assess the situation and make sure everyone is safe. Obtain the other driver's details if applicable, and report the accident to police within 24 hours if someone is injured. Take photos of the damage if you can — they'll be useful for your claim.

Question 2

What's the next step after reporting it?

Accepted Answer

Contact your insurer or broker to lodge a claim. Once you have a claim number, get in touch with us. We can also help you through the claims process if you're not sure where to start.

Question 3

Can I choose which panel beater to use?

Accepted Answer

Yes — as the vehicle owner, you have the right to choose whichever repairer you wish. You don't have to use the insurer's recommended repairer. For European vehicles, choosing a factory-authorized specialist like Eurotech ensures your car is repaired to manufacturer specifications.

Question 4

How does the insurance company assess my vehicle?

Accepted Answer

Bring your vehicle to Eurotech and we'll evaluate the damage, take digital photos, and prepare a complimentary repair estimate. We send everything directly to your insurer. Some insurers approve repairs from photos alone, while others may want to inspect the vehicle in person.

Question 5

When will my vehicle be repaired?

Accepted Answer

Once we receive written authorization from your insurance company, we order the necessary parts and contact you to schedule the repair as soon as parts arrive. We'll keep you informed throughout.

Question 6

Will I get a replacement vehicle?

Accepted Answer

Most major insurers cover a replacement vehicle or contribute toward rental costs while your car is being repaired. We can also offer courtesy vehicles in certain situations. We'll help you work out what's available under your policy.

Question 7

Can I get extra private work done at the same time?

Accepted Answer

Absolutely. If there's other damage or work you'd like done while your vehicle is with us, we'll provide a free, no-obligation quote. It's often more convenient to have everything done in one visit.

Question 8

What happens when my vehicle is finished?

Accepted Answer

We'll contact you to arrange a convenient collection time. When you pick up your vehicle, we'll walk you through the repairs and answer any questions. All work carries a written manufacturer guarantee.

Insurance Claims

Frequently Asked Questions